Frequently Asked Questions

Post Installation -CCTV

HOW TO PLAYBACK MY CCTV FOOTAGE?

Please find below some useful video link on how to playback your CCTV footage

Hikvision CCTV System

Playback via mobile - click here

Playback via recorder ( connected to Monitor or TV)  - click here


Dahua CCTV System

Playback via mobile - click here

Playback via recorder ( connected to Monitor or TV) - coming soon


 

HOW TO BACK UP MY CCTV FOOTAGE

Please find below some useful video link on how to back up your CCTV footage

(you need a USB memory stick to back up footage via recorder)



Hikvision CCTV System

Back up via mobile - coming soon

Back up via recorder ( connected to Monitor or TV) - click here


Dahua CCTV System

Back up via mobile - click here

Back up via recorder - click here

Backk 

User Manual

Please find below link to download the CCTV user manual

Hikvision - click here

Dahua - click here

Please find below link to download the Alarm user manual

Risco Agility 3 Manual - click here

Risco Agility 4 Manual - click here


Hi

I can't view my CCTV on my TV or Monitor?

If you are unable view your CCTV on your TV, try these following steps:

1. Ensure the CCTV recorder is plugged in

2. Ensure the HDMI or VGA cable is plugged in to the TV 

3. Try a different HDMI or VGA cable

4. Reboot the recorder by turning it off and then on again. Make sure all the wires coming into and out of the recorder are pushed in firmly 

Windows & Mac

Windows

   Mac

I can't view my CCTV on my mobile?

Dahua

Hikvision

Hikvision

If you are unable view your CCTV on your mobile, try these following steps:

1. Ensure the CCTV recorder is plugged in

2. Check the internet connection is actually working at home / businesses first. Is your wifi working? Can you load a webpage on your phone or computer?

3. Reboot the recorder by turning it off and then on again. Make sure all the wires coming into and out of the recorder are pushed in firmly 

4.If your CCTV is connected directly into your router, try a different port on your router and check again?

5. If your CCTV is connected to a TP Link or Netgear or other wifi extender, you will need to contact us on 03337720954 and we will log a technical call.

he internet connection is actually working at home / businesses first. Can you connect to your WiFi? Can you load internet p