Frequently Asked Questions
Post Installation -CCTV
HOW TO PLAYBACK MY CCTV FOOTAGE?
Please find below some useful video link on how to playback your CCTV footage
Hikvision CCTV System
Playback via mobile - click here
Playback via recorder ( connected to Monitor or TV) - click here
Dahua CCTV System
Playback via mobile - click here
Playback via recorder ( connected to Monitor or TV) - coming soon
HOW TO BACK UP MY CCTV FOOTAGE
Please find below some useful video link on how to back up your CCTV footage
(you need a USB memory stick to back up footage via recorder)
Hikvision CCTV System
Back up via mobile - coming soon
Back up via recorder ( connected to Monitor or TV) - click here
Dahua CCTV System
Back up via mobile - click here
Back up via recorder - click here
Backk
User Manual
I can't view my CCTV on my TV or Monitor?
If you are unable view your CCTV on your TV, try these following steps:
1. Ensure the CCTV recorder is plugged in
2. Ensure the HDMI or VGA cable is plugged in to the TV
3. Try a different HDMI or VGA cable
4. Reboot the recorder by turning it off and then on again. Make sure all the wires coming into and out of the recorder are pushed in firmly
Windows & Mac
Windows
Mac
I can't view my CCTV on my mobile?
Dahua
Hikvision
Hikvision
If you are unable view your CCTV on your mobile, try these following steps:
1. Ensure the CCTV recorder is plugged in
2. Check the internet connection is actually working at home / businesses first. Is your wifi working? Can you load a webpage on your phone or computer?
3. Reboot the recorder by turning it off and then on again. Make sure all the wires coming into and out of the recorder are pushed in firmly
4.If your CCTV is connected directly into your router, try a different port on your router and check again?
5. If your CCTV is connected to a TP Link or Netgear or other wifi extender, you will need to contact us on 03337720954 and we will log a technical call.
he internet connection is actually working at home / businesses first. Can you connect to your WiFi? Can you load internet p
